Supervise daily reservations operations, ensuring all enquiries and bookings are handled promptly, accurately and in line with brand standards
Maintain clear and effective communication between Reservations, Front Office and key hotel departments
Oversee daily administrative tasks, correspondence and reporting to ensure accuracy and completion
Ensure compliance with Emergency Communication procedures, directing all media enquiries to the nominated spokesperson
Monitor reservation payments, authority forms and chargeback processes, escalating issues to the Financial Controller when required
Apply Elysium yield management practices and maintain awareness of competitor activity to support revenue performance
Drive upselling initiatives and oversee the management of no-show bookings in line with hotel policies
Support, coach and guide Reservations Agents, assisting with group bookings and complex transactions as required
Ensure adherence to the Resavision Program, Elysium brand standards and LQA audit requirements
Undertake other duties as directed by the Reservations Manager or senior leadership team
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