Security Agent
Responsible for all guests and colleagues within their line of sight, which includes the car park
Patrol their designated area only
Be alert for fire hazards and unsafe work practices and unsafe conditions
Be able to act according to all Emergency Response Plans
Maintain good public relations with guests
Report for duty at least 15 minutes prior to shift starting time
Be present at all daily briefings and de-briefings
Know the position and name of every Security Officer on shift
Maintain follow up action to ensure adherence to schedules and work standards
Be alert for any unusual occurrences and take appropriate action
Primarily responsible for safeguarding property, employees and patrons of the hotel
Make detailed reports of all occurrences/incidents during your tour of duty. Fill in all incident/accident/end of shift reports without fail after every shift
Attend to all other relevant paperwork as needed
When reporting for or finishing duty, Security Officers will notify the Director or Assistant Director of Security
When assigned for a particular job or function, Security Officers will be guided by job descriptions
Security Officers will not discuss/ divulge department details/ information to any other colleagues/outsider/ media failing which defaulter’s services will be subject to Progressive Corrective Action up to and including dismissal.
Security Officers will be required to use common sense and make judicious decisions. The basic aim being to diffuse the situation as quickly as possible. They will be polite, diplomatic and professional in handling situations, yet firm in upholding the Fairmont’s policies and procedures.
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