Company: Blue Ridge Communications
Hybrid WFH Shift: Monday-Friday, 8AM-5PM plus on call rotation
Pencor and its subsidiaries are Equal Opportunity Employers
Duties include:
- Researching, designing, implementing and troubleshooting Blue Ridge Internet, Phone and IP Video solutions along with core Networking and Security
- DOCSIS, PON/FTTH, Cisco, Calix, Harmonic, Palo Alto, eero, etc.
- Deploying and configuring network equipment
- Cisco, Calix, Harmonic, Palo Alto, Servers and VMWare
- Providing a high level of technical understandingof Blue Ridge deployed technologies and services
- Interacting with hardware and software vendors for technical support when required and using escalation standards and personal judgment to ensure the timely resolution of issues
- Providing training and support for employees
- Accepting and resolving escalated trouble tickets from our Level II Tech Support
- Managing time-sensitive projects effectively and efficiently
- Participating in weekly On-Call shift rotation
- Other duties as assigned
Required Qualifications, Knowledge and Skills:
- Degree in Networking Technology, Electrical Engineering, Computer Science, or Telecommunications OR 5-10 years of industry experience
- Established residency in Pennsylvania
- Valid PA Driver's License and good driving record
- Experience with Cisco and service provider hardware and software
- Cisco Swithching/Routing/CMTS, Calix,PON, Harmonic DOCSIS/PON, Palo Alto
- Experience with Windows Server, Linux and Unix (Solaris) Operating Systems
- Thorough knowledge of configuration and troubleshooting dynamic routing protocols
- Understanding TCP/IP, VLANs, VRFs, EVPN, BGP and OSFP
- Network Technology Fundamentals and experience with Cisco IOS, IOS-XE and IOS-XR
- Cisco CCNA and/or CCNP Certifications or equivalent
- Exceptional Communication Skills - Oral and Written
- Excellent Troubleshooting skills
- Excellent Organization & Time Management Skills
- Availability to troubleshoot and resolve issues during off-work hours and/or extended hours to ensure project/outage needs are addressed
- Ability to learn all aspects of our Networking Engineering and Operations responsibilities, including Optical and RF design, as well as IP Video solution architecture
Preferred Knowledge and Skills:
- Understanding of HFC Cable Plant, RF Spectrum, and Cable Provider Headend configuration
- Understanding of DOCSIS standards, CMTS, and Cable Modems
- Understanding of Calix and/or Harmonic XGS-PON solutions and architecture
- Computer scripting skills for routine task automation: Python, Ansible
- Understanding key aspects of Network Security, including Risk Assessment and Security Policies
- Experience with various security tools, system logs, and packet captures, including Syslog, XDR, SIEM, IDS/IPS, and Vulnerability scanners
- Experience with Firewall principles and Access Lists
INDHP