Job Summary
The Outbound Operations Manager is a strategic leader that oversees the successful implementation of outbound operations for their respective center location. Reporting to the General Manager or Assistant General Manager, this role ensures all outbound teams, operations and activities are managed properly and adhere to safety and compliance regulations. The Outbound Operations Manager ultimately ensures that strategic priorities for outbound operations are implemented throughout all outbound activities, while also promoting a culture of engagement, empowerment and problem-solving amongst all teammates.
Responsibilities
- Collaborates with General Manager and/or Assistant General Manager in implementing operational strategies to optimize efficiency and productivity.
- Manages functions of outbound operations by setting strategic performance expectations, monitoring productivity of all outbound teams and troubleshooting as needed.
- Leads strategic implementation of truck yard operations, ensuring efficient organization of trailers, housekeeping, maintenance, and safety protocols are consistently upheld.
- Bolsters strategies for adherence to all safety rules and regulations to ensure a safe environment for employees.
- Trains and develops employees to ensure teams function at the highest level of efficiency, filling in any areas as needed.
- Ensures customer inquiries and concerns are managed in a timely and professional manner, while encouraging team members to take ownership of customer issues and find creative solutions to meet customer needs; resolves escalations as needed and/or escalates further as appropriate.
- Works cross-functionally with other DC management to monitor for and investigate and resolve repetitive patterns of shipping errors.
- Protects company assets ensuring all equipment is used and maintained properly, buildings are checked and secured nightly, monitoring employees so no merchandise leaves without proper receipts.
- Maintains awareness of budget planning and cost management efforts and implements cost-saving initiatives and process improvements.
Qualifications
- 2+ years’ experience within a distribution center or similar environment.
- 1+ year’s proven experience in a managerial role and/or leading teams.
- Ability to motivate and inspire a team to actively contribute to problem-solving and continuous improvement initiatives.
- Excellent organizational and problem-solving abilities, with a keen attention to detail and a proactive approach to addressing challenges.
- Familiarity with warehouse operations and logistics software (e.g., WMS, ERP systems).
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
- Strong communication skills, both verbal and written.
- Commitment to upholding high standards of integrity, professionalism and customer service, with a focus on supporting team members and delivering for customers.
Preferred Qualifications
- Bachelor's degree in business administration, logistics, or a related field.
- 3+ years’ experience within a distribution center or similar environment.
- 2+ year’s proven experience in a managerial role and/or leading teams.
- Proven experience performing various quality functions (inspection, control, assurance, audits).
- Lean six sigma and project management skills.
- Expertise in leveraging relevant tools and technology (including MS Office, Promapp, Power BI, Visio, etc.).
- Customer-centric spirit and task-execution.
- Enthusiasm for data, analysis, and providing simple insights.
- Passion for solving complex challenges.
- Comfort influencing others, leading teams, managing stakeholders, getting buy-in from leadership, and communicating clearly.
- Test-and-learn mentality and agile way of working to improve team products.
Leadership
- Embodies the following values: serve, perform, influence, respect, innovate, team.
- Effectively communicates by motivating and inspiring others through clear and proactive communication.
- Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
- Makes balanced decisions and thinks strategically by being a forward thinker.
- Develops high-performing teams by providing inclusive leadership, attracting and developing world-class talent, providing ongoing feedback, and building trust across the organization.
Physical Demands / Working Environment
- Lifting and Carrying: Ability to lift and carry objects of varying weights, typically 25 to 50 pounds or more, depending on the job duties.
- Pushing and Pulling: Capability to push and pull carts, pallet jacks, or other equipment loaded with materials throughout the warehouse. This may involve pushing or pulling heavy loads over extended distances or up ramps.
- Standing and Walking: Ability to stand and walk for extended periods, often for the duration of a shift. Warehouse employees need to be able to move around the warehouse facility to pick orders, stock shelves, or perform other tasks.
- Bending and Stooping: Capacity to bend, stoop, squat, and reach to retrieve items from shelves, bins, or storage racks. Employees need the ability to access items throughout the warehouse at various heights and angles.
- Climbing: Can climb ladders or stairs to access elevated storage areas or perform maintenance tasks. Warehouse employees need to have the capacity to work at heights to include open floor mezzanines and follow safety protocols for ladder use.
- Operating Equipment: Proficiency in operating warehouse equipment such as forklifts, pallet jacks, and order pickers. Depending on the job role, employees must pass certification or training programs to operate certain equipment safely.
- Manual Dexterity: Ability to use hands and fingers to handle small objects, operate machinery controls, and perform tasks requiring precision and accuracy. This may include picking and packing items, labeling products, or assembling shipments.
- Repetitive Motion: Ability to perform repetitive tasks, such as scanning barcodes, sorting items, or packaging products, throughout the shift. Employees should be able to maintain productivity while performing repetitive motions safely.
- Physical Endurance: Stamina and endurance to work in a fast-paced environment and meet productivity targets. Warehouse employees need to have the capacity to work long hours, weekends, or overtime during peak periods.
- Safety Awareness: Commitment to following safety protocols and guidelines to prevent workplace accidents and injuries. Employees should be vigilant about potential hazards in the warehouse environment and take appropriate precautions to ensure their safety and the safety of others.
- Environment: Position operates in a warehouse setting with continuous exposure to industrial noise (e.g., forklifts, conveyors, machinery, and loading activities), bright overhead lighting, and varying temperatures due to limited climate control. Employees regularly work around moving equipment and mechanical operations and must remain alert to audible and visual safety signals in a fast-paced environment.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.