Job Title
Senior Manager - Operation
Job Description Summary
Job Description
Fire and Safety Management
- Forecasting budgets for fire and safety management and seeking necessary approvals
- Maintenance of Fire equipment’s, conducting fire demos & fire mock drills and ensure maintenance of all the registers and documents pertaining to security
- To be thoroughly familiar with the entire property & cognizant of the areas and functions likely to require attention by the Security Associate.
- Conduct necessary risk inspections surveys and share the inspection survey reports with the management, vendors and tenants and take corrective actions
- Ensure emergency backup plan is in place for effective crisis management
- Compile and maintain records on personnel, accidents, equipment and etc
- Ensure to carry out negotiations with vendors, manufacturers and agencies for procurement of fire protection systems/ equipment.
- Ensure regular inspection and maintenance of the fire protections systems (Fire pumps, Smoke detectors and etc.,) equipment
- Vendor Performance Management - the vendor performance has to be tracked basis the SLAs and KPIs drawn for better execution and any deviation to be reported to the management
- Defining and briefing the vendors / tenants about the inspection formats
- Supervise and participate in the inspection of vendors, tenants to ensure that they are in compliance with applicable fire codes, regulations, and standards
Security and Parking Management
- Forecasting budgets for security and parking management and seeking necessary approvals
- Define the escalation matrix for the security and parking management, in terms of any vendor / tenant issues or guest related queries;
- Serve as a principal source of information on rules and procedures governing security and parking operations.
- Monitor and arrange shift activities according to schedule requirements and team availability.
- Oversee/ conduct regular morning meetings and patrolling in the centre
- Ensure effective security and parking management at the centre
- Conduct training at regular intervals for Security Executives/Supervisors, vendor staff of security and parking for effective & efficient execution of their responsibilities and effective crisis management, if any
- Training the team on adhering to the procedures and reporting of lost and found items.
- Ensure to carry out negotiations with vendors, manufacturers and agencies for procurement of procurement of security gadgets and parking equipment’s;
Housekeeping and Landscaping Management
- Forecasting budgets for housekeeping and landscaping management and seeking necessary approvals.
- Vendor finalization and contract management.
- Vendor Performance Management - the vendor performance has to be tracked basis the SLAs and KPIs drawn for better execution and any deviation to be reported to the management
- Oversee and ensure high standards of cleanliness is maintained with the objective of enhancing customer experience;
3) Qualification, Experience and Skills
- Graduate with at least 12 years of experience in a hospitality or retail industry in a supervisory role.
- Must be highly organized and able to manage multiple priorities in a calm and efficient manner
- Able to work cooperatively with other departments to ensure close coordination of activities that support customer service goals
- Strong work ethic, intense drive, and initiative for quality and customer service.
- Excellent written and oral communication skills.
- Excellent problem-solving skills both one-on-one and in group situations.
- Ability to utilize a participative approach to managing staff.
- Excellent administrative and organizational skills and an ability to prioritize.
INCO: “Cushman & Wakefield”