Scheduler

As our Scheduler, you will play a central role in ensuring our clients receive reliable, consistent and well-coordinated care.

You will be responsible for creating and maintaining effective schedules for our clients and Care Professionals, taking into account individual care needs, availability, skills, location, travel time and continuity of care.

Working closely with colleagues across our care, recruitment and quality teams, you will help anticipate future scheduling needs, respond to day-to-day changes and find practical solutions when challenges arise.

This is a varied and fast-paced role that would suit someone who enjoys organising, communicating and problem-solving. You will be supported by an experienced office team while having the confidence and autonomy to manage your responsibilities effectively.

Key responsibilities include:

• Creating, maintaining and publishing accurate schedules for clients and Care Professionals within agreed timescales.
• Coordinating cover for outstanding visits and responding effectively to changes in availability.
• Planning ahead for annual leave, training, weekends and other periods where additional cover may be required.
• Matching Care Professionals with clients based on care needs, skills, compatibility, availability and location.
• Promoting continuity by providing clients with consistent Care Professionals and visit times wherever possible.
• Responding calmly and practically to sickness, cancellations and urgent scheduling changes.
• Communicating changes clearly and promptly with clients, families, Care Professionals and office colleagues.
• Arranging introductions between clients and Care Professionals when required.
• Ensuring travel time between visits is realistic and schedules are practical and achievable.
• Monitoring Care Professional availability and sharing future recruitment or capacity requirements with the wider team.
• Contributing scheduling information when new care packages or changes to existing support are being considered.
• Maintaining accurate records of scheduling changes, conversations and agreed actions.
• Identifying patterns or pressures within the schedule and working with the wider team to develop suitable solutions.
• Providing regular updates on scheduling priorities, progress and any areas requiring additional support.
• Developing positive and professional relationships with clients, families, Care Professionals and colleagues.
• Participating in the out-of-hours on-call rota and supporting the effective management of urgent issues.

This is a full-time, office-based position working Monday to Friday, 9:00am–5:00pm, with participation in the out-of-hours on-call rota.