Process lead role for SAP Sales & Distribution (Order Management, Pricing, Invoicing and Related Master Data)
Proactively supports the business processes with issue identification and resolution, and process optimization.
Proactively analyze the evolving SAP capabilities to meet the business requirements and work with key users to implement the process in the organization.
Identify cross-functional topics and ensure the processes are aligned across modules with the support of Sub-Project leader.
Detects and escalates necessary process decisions in the project regular meeting.
Coordinates all training activities according to training concept and plan.
Coordinates all testing activities and contributes to test plan creation.
Coordinates data clean-up/migration activities with IT process consultant to support key users and team members.
Support the key user community with user mentoring, process documentation, and end user training.
Work with the key users to maintain process documentation and training tools.
Act as contact window for IT process consultant to clarify open points and provide final decisions to IT process consultant (Second Level Support)
Lead and participate in cross-functional teams performing a variety of functions.
Independently analyze and solve problems of the highest complexity.
Provide guidance to various departments and/or associates engaged in a variety of company initiatives.
Serve as a consultant to other departments on problems requiring theoretical and practical information exchange.
Assignments are broad in nature, requiring originality and ingenuity.
Coordinate the analysis and resolution of difficult and complex problems and special assignments.
Plan, maintain, and evaluate work to be performed by self and others.