Job Description Summary
The Hollings Cancer Center (HCC) IT Supervisor provides direction in the use of information technology and has a mastery of IT theories, principles, concepts, and standards sufficient to advise other IT experts and members of management throughout the agency on a variety of situations and issues. The IT Supervisor provides advanced technical consulting for enterprise applications, operating systems, endpoints, and peripheral devices including installation, maintenance, upgrades, troubleshooting, problem resolution, acquisition, and replacement.
Entity
Medical University of South Carolina (MUSC - Univ)
Worker Type
Employee
Worker Sub-Type
Classified
Cost Center
CC001331 HCC Administration CC
Pay Rate Type
Salary
Pay Grade
University-TEC06
Pay Range
66,400.00 - 92,900.00 - 119,500.000
Scheduled Weekly Hours
40
Work Shift
Job Description
Summary:
The Hollings Cancer Center (HCC) IT Supervisor provides direction in the use of information technology and has a mastery of IT theories, principles, concepts, and standards sufficient to advise other IT experts and members of management throughout the agency on a variety of situations and issues. The IT Supervisor provides advanced technical consulting for enterprise applications, operating systems, endpoints, and peripheral devices including installation, maintenance, upgrades, troubleshooting, problem resolution, acquisition, and replacement.
The ideal candidate should possess complex problem-solving skills, knowledge of complex analytical methods, knowledge of multiple computer environments, platforms, and technologies and in-depth knowledge of the agency's products. The ability to communicate effectively, both verbally and in writing, with the agency’s leadership team, senior management and officials, vendors, and other customers is required.
The IT Supervisor supports the technology infrastructure and operational systems critical to Hollings Cancer Center's clinical, research, administrative, and educational missions. The position is responsible for coordinating technology services that support NCI Cancer Center Support Grant (CCSG) activities, research administration, clinical trials operations, and major Cancer Center events.
Responsibilities:
25% IT Coordinator Supervision
- Supervise HCC IT Coordinator (ITC) staff in providing technology support for HCC Administration, the Clinical Trials Office, and HCC members. Support should be provided as requested by leadership, beyond the HCC employees and members.
- Work with IT Director to support strategic leadership for ITC operations, including new equipment rollouts, technology procurement planning, and coordination of technology support for office relocations across all HCC divisions.
- Oversee the development of user training materials, SOPs, and “how-to” documentation to promote self-service and enhance staff technology proficiency.
- Ensure accurate inventory management and asset tagging for all technology procured and distributed by the HCC IT team. Inventory management includes initial purchasing, assignment, distribution, ongoing maintenance, and collection upon separation or at the end of the technology lifecycle.
- Maintain customer service performance expectations to ensure high-quality support and responsiveness.
- Develop, implement, and oversee customer support policies, procedures, and service standards to drive consistency and operational excellence.
25% Event Supervision
- In collaboration with the ITC and IT Director, provide technical support to meetings and events as requested by HCC directors, administration, staff, or outside users.
- Ensure the smooth operation of presentations and training environments by ensuring coverage, assisting with setup, troubleshooting and live support to include moderation.
- Support the systems and teams responsible for the running of National Cancer Institute (NCI) Cancer Center Support Grant (CCSG) Site visits, HCC External Scientific Advisory Board (ESAB) visits, VIP events and other Hollings sponsored meetings and events. These events may be hosted on MUSC campus or at offsite regional locations.
- Coordinates the technology needs for large meetings, symposiums, retreats, and special events by recommending IT solutions, ordering and transporting equipment, setting up audiovisual and computer equipment, providing on-site technical support, and ensuring successful event execution.
- Coordinate technology support for NCI site visits, CCSG planning sessions, External Scientific Advisory Board meetings, peer review activities, and other high-profile events critical to Cancer Center operations and accreditation.
20% Customer Support
- Provides exceptional customer service and technical support to faculty, staff, researchers, and administrative departments by ensuring timely resolution of IT issues, maintaining effective communication, and delivering technology solutions that support HCC's operational and research missions.
- Provide comprehensive technical support for desktop and mobile computing environments by installing, configuring, maintaining, and troubleshooting hardware and software systems. Responsibilities include re-imaging and deploying computers, installing and upgrading operating systems and applications, configuring user workstations, managing peripheral devices, and ensuring systems meet organizational security and compliance requirements.
- Diagnose and resolve technical issues related to computers, printers, networks, and software applications; provide end-user support and training; perform routine system updates and patch management; and document support activities to ensure efficient and reliable technology operations.
15% Strategic Planning and Governance
- Coordinates Governance, Risk, and Compliance (GRC) requests submitted by HCC users and staff by facilitating IT security assessments, gathering and validating technical documentation, coordinating responses with internal and external stakeholders, tracking request status, and ensuring timely completion of compliance requirements for software, systems, and third-party vendors.
- Work with IT Director to implement industry best practices and oversee the implementation, communication, and training related to new IT policies and guidance.
- Work with IT Director to develop and maintain policies and procedures to ensure consistent, efficient IT operations and effective communication of system or process changes.
- Support technology initiatives that enhance data reporting, collaboration, communication, and operational efficiency across research programs, shared resources, clinical trials, and administrative functions.
- Assist the Director in maintaining technology systems and documentation required to support CCSG reporting, external reviews, and compliance requirements.
10% IT Compliance
- Serve as the primary liaison with MUSC Information Solutions to coordinate and support all HCC technology needs, ensuring departmental efficiency and alignment with MUSC IS policies, procedures, and standards.
- Maintain comprehensive knowledge of University and institutional policies and procedures to ensure full compliance related to equipment management, telecommunications, data security, procurement, inventory control, and contracted services.
- Participate and promote enterprise-wide initiatives to support IT growth at Hollings Cancer Center and across the University.
- Collaborate with IT peers to exchange best practices and maintain up-to-date knowledge of emerging technologies, equipment standards, protocols, and systems.
- Assist in maintaining system inventories, technology documentation, security controls, and compliance records necessary to support institutional and NCI-related audits, reviews, and reporting requirements.
5% Additional duties as assigned
Additional Job Description
Minimum Requirements: An associate's degree with three years experience in computer operations or a related data processing field. Relevant experience may be substituted for required degree on a year-for-year basis.
Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work in confined/cramped spaces. (Infrequent) Ability to bend at the waist. (Frequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Abi