Lead and manage the host team to ensure outstanding guest service and smooth seating operations during all shifts. Collaborate with restaurant management, servers, and kitchen staff to coordinate seamless guest experiences and address any service issues promptly.
Manage reservations, waitlists, and guest flow to optimize seating efficiency and minimize wait times.
Maintain the highest levels of guest service, ensuring consistency with the restaurant’s brand and hospitality standards.
Assist with scheduling, training, and performance management of team.
Ensure accurate completion of daily reports and seating logs.
Monitor guest feedback related to seating and front-of-house experiences and share with leaders
Ensure full compliance with health, safety, and restaurant policies and procedures.
Foster a positive team environment, guiding hosts to work effectively together and support each other. Drive team engagement and development through ongoing coaching, mentoring, and training initiatives.
Any other reasonable duties as assigned by the supervisor or manager.
We recognize we are in the hospitality industry and that may require us to provide lateral service.
We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
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