At Bosch Service Solutions, we believe that the journey is just as important as the destination. We are partner to one of the world's most iconic, pioneering premium tyre manufacturers—a brand synonymous with culinary guides, travel maps, and absolute automotive excellence.
We are looking for a Customer Experience Consultant who doesn't just want a job, but wants to become a trusted advisor in the art of the drive. If you have a passion for cutting-edge automotive technology, care deeply about sustainability and green innovation, and love delivering five-star, personalized service, this is your stage.
The Role: A Premium Mobility & Performance Advisor
As our Sustainable Mobility Consultant, you will be the voice of a legendary brand. You are not just answering questions; you are consulting discerning drivers, automotive enthusiasts, and everyday commuters on how to optimize their driving experience.
You will help them select the perfect contact point between their vehicle and the earth—balancing safety, high-performance handling, and whisper-quiet efficiency, all while helping them lower their carbon footprint.
What your day-to-day will look like:
Bespoke Consultations: Provide tailored, expert recommendations to drivers based on their specific vehicle dynamics, driving styles, and environmental priorities (such as maximizing electric vehicle range or reducing CO2 emissions).
A Brand Storyteller: Educate consumers on the latest tyre technologies, sustainable compound innovations, ongoing premium promotions, and exclusive brand offers.
Empathetic Problem Solving: Handle customer inquiries, feedback, and complex scenarios with the grace, empathy, and professionalism expected of a premium brand concierge.
Multichannel Engagement: Connect seamlessly with customers across multiple platforms including phone, email, and live chat, ensuring every touchpoint is effortless and high-touch.
Operational Synergy: Collaborate with internal specialists and global support teams to continuously elevate the customer journey and improve service delivery.
What We Offer
Modern Work-Life Harmony: Enjoy a premium hybrid model based in Barcelona, with the comfort of working from home for the majority of the month.
Explore the World: Benefit from our international remote-work policy, allowing you to work from your home country or other countries. (Terms and conditions apply, certain areas might be restricted or excluded).
From Enthusiast to Certified Expert: No previous tyre experience? Our world-class training academy will turn your curiosity into expert-level knowledge, teaching you the science of rubber compounds, sustainable engineering, and premium customer psychology.
A Truly Global Community: Work alongside an international, highly diverse team representing 24 different languages in the heart of cosmopolitan Barcelona.
Real Career Velocity: We believe in growing our own leaders. With our structured internal promotion pathways, your career advancement is in your own hands.