Answer inquiries of room rates, outlets and room locations.
To be totally familiar with all aspects of the reservation systems
Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation
Post advance deposits and keep accurate records of deposits
Process rooming lists and group blocks and indicate special requests and billing procedures
File and process reservations correspondence, make certain all files are current and in order.
Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department.
Abide by the hotels policies and procedures
Be familiar with changes in the rates and group enquiries
To be aware of inventory management and keep a constant check on the room types available throughout the day
To have an understanding of departmental goals and projections for average rate and occupancy
Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).
Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.
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