Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
40 hr days
Qualifications
The dispatcher acts as a central point of contact for receiving and processing requests, prioritizing tasks, and efficiently dispatching personnel to address security and maintenance incidents or issues. Receive incoming calls and requests for security and facilities maintenance assistance, ensuring accurate and timely documentation of incidents, requests, and service calls.
-Serve as the primary point of contact for security and facilities maintenance personnel, coordinating their responses to incidents, emergencies, and service calls.
-Respond to emergency situations promptly, dispatching security personnel and coordinating with emergency services as necessary.
-Monitor security systems, including CCTV cameras, access control systems, and alarm systems, to identify potential security breaches or suspicious activities.
-Receive and process facilities maintenance requests, prioritizing tasks and dispatching maintenance personnel accordingly.
-Document all incidents, requests, and actions taken accurately and comprehensively in appropriate reporting systems.
-Maintain a comprehensive understanding of security and facilities maintenance resources, including staff availability, equipment, and supplies.
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only required
Experience
Dispatch/Communications Experience 1-2 years preferred or Security Experience 0-1 year preferred
Knowledge, Skills and Abilities
- Knowledge of security systems, procedures, and emergency response protocols.
- Familiarity with facilities maintenance concepts and practices, including basic knowledge of building systems, equipment, and repairs.
- Excellent communication skills, both verbal and written, to effectively interact with individuals at all levels, including staff, contractors, and emergency personnel.
- Strong organizational skills and the ability to multitask, prioritize, and manage a high volume of requests and incidents.
- Ability to remain calm and composed in high-pressure situations and make quick and informed decisions.
- Attention to detail and accuracy in recording incident details, maintaining logs, and generating reports.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$27.95 - $40.70/Hourly
Grade
6
EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.