The Role
Understand and build effective and efficient schedules around our clients and Care Professionals.
Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
Be responsive to changes in the schedule and liaise with relevant team members.
Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
Work with the recruitment team to ensure sufficient current and future staffing levels are met.
Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
Add and maintain all client and Care Professional information onto to the electronic scheduling system.
Confirm visits, checking rate card, travel and expenses ready for invoicing and payroll.
Carry out any other duties deemed necessary for the successful operation of the business.
Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.