As a Key User Application specialist in our team you will:
Act as the first point of contact for application-related topics and support users within the business area.
Provide 1st-level support for operational issues, including ticket creation and escalation management.
Identify process improvement opportunities and collaborate with process owners, functional experts, and key stakeholders.
Create, maintain, and execute test scenarios and test cases within the defined test management framework.
Support integration, user acceptance, and system testing activities during implementation and release phases.
Deliver end-user training and develop training materials and user documentation.
Contribute to the definition, implementation, and continuous improvement of digital processes and system standards.
Support the successful deployment and adoption of S/4HANA across the organization.
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