As a Key User Application specialist in our team you will:
- Act as the first point of contact for application-related topics and support users within the business area.
- Provide 1st-level support for operational issues, including ticket creation and escalation management.
- Identify process improvement opportunities and collaborate with process owners, functional experts, and key stakeholders.
- Create, maintain, and execute test scenarios and test cases within the defined test management framework.
- Support integration, user acceptance, and system testing activities during implementation and release phases.
- Deliver end-user training and develop training materials and user documentation.
- Contribute to the definition, implementation, and continuous improvement of digital processes and system standards.
- Support the successful deployment and adoption of S/4HANA across the organization.