Oversee the planning, coordination, and execution of all banquet and special events, ensuring seamless service delivery and exceptional guest experiences
Supervise, train, and mentor banquet staff to ensure consistent service standards and professional conduct throughout all events
Maintain comprehensive event documentation, including contracts, timelines, floor plans, and service specifications
Conduct pre-event briefings and post-event debriefs to ensure operational excellence and continuous improvement
Monitor food quality, presentation, and service standards throughout all banquet functions
Ensure compliance with health, safety, and hygiene regulations across all banquet operations
Coordinate with other departments including housekeeping, security, and front office to facilitate seamless event execution
Analyse event performance metrics and guest feedback to identify opportunities for service enhancement
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