Oversee daily housekeeping operations and ensure all guest rooms and public areas maintain the highest standards of cleanliness and presentation in accordance with Fairmont's quality guidelines
Supervise, train, and mentor housekeeping staff, conducting regular inductions and performance evaluations to foster a culture of excellence and professional development
Conduct thorough room inspections and quality audits to verify compliance with established cleaning standards and address any deficiencies promptly
Manage inventory levels of cleaning supplies, linens, and equipment, ensuring cost-effective procurement and optimal stock availability
Coordinate with maintenance and engineering departments to address repairs, maintenance issues, and ensure timely resolution of guest-reported concerns
Respond to guest requests and complaints with professionalism and courtesy, implementing service recovery measures to enhance guest satisfaction
Maintain comprehensive records and reports on housekeeping activities, including occupancy rates, staffing schedules, and maintenance logs
Ensure strict adherence to health, safety, and hygiene regulations, including proper handling of chemicals and waste management procedures
Plan and execute deep cleaning projects and seasonal maintenance tasks to preserve the property's condition and appearance
Collaborate with front office, guest services, and other departments to ensure seamless communication and coordinated service delivery
Monitor and manage departmental budgets, controlling labour costs and operational expenses whilst maintaining service quality
Implement and promote sustainable housekeeping practices and environmental responsibility initiatives across the department
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