Core Responsibilities:
▪ Responsible testing of product and service concepts in different development phases
▪ Responsible for reporting, documenting and presentation of research results towards stakeholders
▪ High level stakeholder management (senior management)
▪ Fostering a user centric culture and mindset as a UX ambassador through communication and trainings
Tasks
▪ Design, plan and conduct user research and testing activities, synthesize findings, and make them relevant and impactful for the business
▪ Moderation of interviews, focus groups as well as explorational and ethnographical research formats
▪ Support in understanding the relevant user journeys & provide user insights for relevant user touchpoints along the user journey and make them available to the ▪ respective functions in the regional organization
▪ Coaching teams in working with user insights and make them relevant for them as well as facilitating workshops
Collaborate with functional user research experts in central User Experience, Research & Design