Arrival & Departure Excellence: Warmly greet guests at the entrance within seconds of arrival, using their names and titles whenever possible. Assist with opening car doors and safely unloading or loading luggage.
Luggage Management: Ensure the "safe keeping" of all incoming, outgoing, and stored baggage. This includes accurate tagging, organizing the luggage room into Arrival, Departure, and Long-Term sections, and maintaining a clear logbook.
Rooming & Orientation: Escort guests to their rooms and provide a professional orientation, explaining room features such as light switches, Wi-Fi, and amenities in an engaging way.
Property Ambassadorship: Maintain a constant presence in the lobby to offer assistance. Act as a "storyteller" by sharing knowledge about the hotel's heritage, local attractions, and facilities.
Operational Support: Coordinate with the Front Desk, Concierge, and Valet teams to ensure seamless guest transitions. Deliver messages, newspapers, and parcels promptly to guest rooms.
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