We are seeking a passionate and personable VIP Guest Experience Agent to become the face of Elysium Noosa's luxury guest journey.
As a VIP Guest Experience Agent, you will deliver exceptional and personalised service to our valued guests from arrival through to departure. You will anticipate guest needs, build genuine connections, and create unforgettable experiences that reflect the warmth, sophistication, and elegance of the Elysium brand.
Key Responsibilities
- Curate exceptional arrival and departure experiences, ensuring every guest is welcomed with warmth, elegance, and genuine hospitality.
- Foster meaningful connections with guests, intuitively anticipating needs and delivering personalised service that exceeds expectations at every stage of the guest journey.
- Act as a dedicated point of contact for VIP and returning guests, ensuring individual preferences are recognised, remembered, and thoughtfully tailored throughout each stay.
- Craft bespoke itineraries and experiences, including dining reservations, local recommendations, private celebrations, and exclusive concierge arrangements.
- Coordinate special occasions and personalised touches, creating memorable moments that leave a lasting impression.
- Collaborate seamlessly with Front Office, Housekeeping, Food & Beverage, and Leadership teams to deliver a flawless and highly personalised guest experience.
- Handle guest enquiries and concerns with discretion, professionalism, and a solution-focused approach, ensuring swift and elegant resolutions.
- Maintain detailed guest profiles and preferences within Opera and other guest management systems to support personalised service delivery.
- Oversee check-in and check-out experiences with precision and sophistication, ensuring every interaction reflects Elysium's luxury standards.
- Provide luggage assistance and valet services as required, delivering these services with professionalism and attention to detail.