Mail Service Assistant- 40 Hours

Essential Responsibilities including but not limited to:
1.    Sorts, processes, collects and distributes mail arriving from post office or from internal areas is sorted into appropriate mailboxes. Bands and prepares mail for delivery upon completion of sort process. Makes a regularly scheduled round throughout the assigned area(s) picking up out going mail and delivering previously sorted mail.

2.    Processes outgoing mail through the postage meter and records postage charging information by Department, either manually in mailroom book or in automated system at meter. Assures mail is weighed, zoned and postage is applied prior to sending it to the post office or processing facility. Reports any unusual or inappropriate use of the postage meter.

3.    Greets, directs and gives non-clinical factual information to patients, physicians and Hospital personnel. Builds positive working relationships with key people in assigned areas. Demonstrates a positive helpful demeanor and makes appropriate referral if unable to provide requested information or fill the need.

4.    Assures Federal Express, Airborne, or other packages are handled effectively and in a timely manner. Upon request, furnishes various hospital departments with information regarding postage information and rates.

5.    Answers the telephone and utilizes effective communication skills for telephone contacts. Demonstrates knowledge of hospital routines, activities, locations, etc. Learns and utilizes effective communication skills for person-to-person contacts.

6.    Maintains department files of patient room assignments, home addresses, etc. Forwards mail to discharged patients. Assures that mailboxes are updated as notification of changes are received. Receives incoming telegrams and packages and records all items as per departmental procedure.

Required Qualifications:
1.    High School diploma or GED required.
2.    0-1 years related work experience required.
3.    Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.

Competencies:
1.    Decision Making: Ability to make decisions that are based on specific instructions, standard practices and established procedures which generally require little or no supervision.

2.    Problem Solving: Ability to address problems that are routine, somewhat repetitive and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.

3.    Independence of Action: Ability to follow general instructions and procedures as provided. Work is monitored by supervisor/manager.

4.    Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical center staff; and respond to basic questions.

5.    Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical center staff in response to routine questions.

6.    Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.

7.    Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.

8.    Customer Service: Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner.

Social/Environmental Requirements:
1.    Work needs to occur at an average pace with intermittent breaks. Requires an average amount of attention to maintain quality of work.

2.    Work is fairly routine from day to day. Employee follows a set pattern with any changes being communicated by supervisor.

3.    No substantial exposure to adverse environmental conditions

4.    Health Care Status:  NHCW: No patient contact.- Health Care Worker Status may vary by department

Sensory Requirements:
Close work (paperwork, visual examination), Color vision/perception, Visual monotony, Visual clarity <3 feet, Conversation, Monitoring Equipment, Telephone, Background Noise.

Physical Requirements:
Medium work: Exerting up to 50 pounds of force occasionally and or up to 20 pounds of force frequently. Job is physical in nature and employee needs to stand and/or move around through the majority of their shift.
This job requires frequent walking, standing, bending neck, bending waist, twisting neck, twisting waist, maintain crouch for > 5 minutes, Repetition crouch(>2 times/minutes), Power Grasping using both hands, Fine Manipulation using both hands, Pushing/Pulling using both hands, Reaching-above shoulder height, Reaching-below shoulder height, Lifting and carrying items weighing up to 10 lbs, Lifting and carrying items weighing up to 25 lbs, Lifting and carrying items weighing up to 50 lbs, Pushing items weighing up to 10 lbs, Pushing items weighing up to 25 lbs, Pushing items weighing up to 50 lbs.Rarely there may be Keyboard use, Lifting and carrying items weighing up to 75 lbs, Lifting and carrying items weighing up to or more than 100 lbs, Pushing items weighing up to 75 lbs, Pushing items weighing up to or more than 100 lbs, Push a wheelchair or wheeled bed containing a patient weighing up to 250 pounds, with assistance.