Position: Client Success Manager III
Location: Remote, Ireland
Reports to: CSM Manager, UK & EMEA
Languages: English (required), German (preferred)
Work Authorization: Must be authorized to work in the Republic of Ireland
BlueVoyant are seeking a passionate, customer-focused, and technically proficient Client Success Manager III with strong experience across the Microsoft Security ecosystem, including Microsoft Sentinel and Microsoft Defender.
As a Client Success Manager, you will act as the primary point of contact and trusted advisor for a portfolio of enterprise customers. You will be responsible for driving adoption, retention, customer satisfaction, and strategic alignment throughout the customer lifecycle. Working cross-functionally with Sales, Product, Services, and Executive Leadership, you will help customers realize measurable business value from BlueVoyant’s cybersecurity solutions.
What You'll Do:
- Serve as the primary point of contact for customer requests, needs, communications, and escalations.
- Act as the voice of the customer internally, advocating for customer success across BlueVoyant stakeholder groups.
- Coordinate customer communications and engagement activities across internal teams and customer stakeholders.
- Lead recurring customer meetings, operational reviews, working sessions, and escalation calls.
- Manage the transition of customers from implementation to steady-state operations, establishing engagement models and communication cadences.
- Drive customer adoption, engagement, and utilization of BlueVoyant products and services.
- Support customer retention initiatives and renewal planning activities.
- Identify, assess, and mitigate customer risks through proactive engagement strategies, churn mitigation plans, and escalation management.
- Partner closely with Sales teams to identify opportunities for growth, expansion, and additional service adoption.
- Collaborate with Executive Leadership to support BlueVoyant's strategic and highly complex customer accounts.
- Prepare and lead Quarterly Business Reviews (QBRs) and customer value discussions.
- Work closely with Product and Service Delivery teams to resolve customer concerns and provide timely updates.
- Clearly communicate BlueVoyant offerings, service deliverables, operating procedures, and customer value.
- Maintain an advanced understanding of assigned BlueVoyant solutions and cybersecurity capabilities.
What You'll Bring
- 5+ years of experience in Client Success, Customer Success, Professional Services, IT, Cybersecurity, or related technical customer-facing roles.
- Proven experience managing large, complex enterprise accounts with multiple business units and executive stakeholders.
- Hands-on experience with the Microsoft Security stack, including Microsoft Sentinel and Microsoft Defender, with the ability to discuss technical capabilities, integrations, and customer use cases.
- Experience driving adoption and value realization for SaaS platforms and managed security services.
- Demonstrated ability to independently manage strategic customer relationships with minimal oversight.
- Experience partnering with Sales teams to support customer retention, renewals, and account growth.
- Strong understanding of enterprise buying environments and the ability to build relationships with key decision-makers.
- Exceptional organizational and project management skills with the ability to manage competing priorities in a fast-paced environment.
- Excellent verbal, written, and presentation skills.
- Ability to create and execute customer success strategies and service improvement plans.
- Experience influencing process improvements and contributing to operational maturity within customer-facing organizations.
- Ability to communicate technical concepts to both technical and business audiences.
- Experience developing, maintaining, and improving operational processes, frameworks, and customer engagement models.
Nice to Have
- Fluency in German.
- 5–7 years of client relationship management experience within Managed Security Services, Cybersecurity, SaaS, or technology-focused organizations.
- Experience working within a Big Four or leading consulting organization.
- Industry certifications such as Security+, Network+, CISSP, or equivalent cybersecurity credentials.
- Experience presenting to executive stakeholders and facilitating strategic customer workshops.
- Experience supporting global or multinational enterprise customers.
Why BlueVoyant?
- Help leading organizations strengthen their cybersecurity programs while becoming a trusted advisor to key stakeholders and security leaders.
- Own strategic customer relationships, driving adoption, long-term success, and measurable value from BlueVoyant's solutions.
- Join a global cybersecurity company that's helping organizations stay ahead of increasingly complex cyber threats through innovative technology, managed services, and deep Microsoft Security expertise.
- Enjoy competitive pay, great benefits, flexible working, and the opportunity to grow your career in a supportive, collaborative environment.
About BlueVoyant
At BlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics, and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability!
Led by CEO, Jim Rosenthal, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies.
Founded in 2017 by Fortune 500 executives and former government cyber leaders, BlueVoyant is headquartered in New York City with offices across North America, Europe, Israel, and Latin America. We are committed to building an inclusive workplace where talented individuals are empowered to do their best work in the fight against global cyber threats.
All employees must be authorized to work in the Republic of Ireland. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
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Important Information for Applicants: BlueVoyant uses AI-assisted tools within our applicant tracking system to help identify candidates whose experience and skills best match the requirements of a role. This technology provides hiring teams with added insights to support fair and efficient hiring decisions. All applications are reviewed by a member of our hiring team, and final hiring decisions are made by humans, not AI. By submitting your application, you acknowledge that AI tools may assist in the evaluation of your resume as part of the recruitment process.
Interview Expectations: As part of our interview process, we assess your experience through real-time discussion, so we expect responses to be your own. While we embrace the use of AI within our business and recruitment process, we do not permit its use during interviews. Any suspected use of AI during an interview will be challenged, and this may include the use of detection tools.
BlueVoyant Candidate Privacy Notice: To understand how we secure and manage your personal data upon submitting a job application, please see our Candidate Privacy Notice, which can be found here - Candidate Privacy Notice