Customer Engineer - Northern Ireland (C1)

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Location:

England-Berkshire,GBR

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Do you thrive on technology, excel at problem solving and care about customer success? If so, Applied Materials is looking for you!

Applied Materials UK Limited are currently looking to hire a Field Service Engineer to work on some of our most advanced semiconductor equipment.  This is a permanent role and is based out of our customer site in Derry / Londonderry, Northern Ireland and you will work in a 12/7 shift environment supporting critical customer operations.

Key Responsibilities of the role:

• Using your expertise to conduct quality repairs on Applied Materials semiconductor equipment.

• Communicating any equipment issues with other engineers, communicating with suppliers in advance of trouble shooting, and participating in escalation conference calls.  

• Verifying operational quality of system equipment.  Tracking uptime and parts failure frequency.

• Diagnosing and resolving technical problems.  Using training and experience to identify process, software or hardware related system problems.

• Assume responsibility for complete customer satisfaction within work area. Assisting in planning, communicating, and coordinating support plans with customer management.

• Complying with all safety procedures and consistently demonstrates safety as a value.

What we require from you:

• Associate’s Degree in Engineering or relevant field of study

• 2-4 years of relevant experience, is desirable

• Team player as well as being able to take full ownership and work independently

• Problem Solving - Ability to solve problems in straightforward situations; analyse possible solutions using technical experience and judgement and precedents 

• Interpersonal Skills - Explain complex information to others in straightforward situations

• Passion about technology

Applied Materials can offer:

We offer a very competitive compensation package including:

• Generous salary.
• Bonus Plan.
• An opportunity to join a private medical health plan.
• On the job training, as well as many learning and development opportunities, through online and classroom courses.
• Participation in the Employee Stock Purchase Plan, (subject to plan rules).
• Generous vacation entitlement, increasing with service.
• Auto-enrollment into a Defined Contribution Pension Plan, with tiered contribution options.

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 20% of the Time

Relocation Eligible:

Yes

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.