SAP CRM

Job Description:

• (Tasks, responsibilities) Provide support to Product Owner, CRM Capability Experts and C4C Team in general;
• Provide support for both Sales and Service module to end users from Countries and regions applying Support Concept;
• Communicate with different departments and business roles in order to support Sales and Service Cloud implementation process;
• Create, maintain and improve existing SAP C4C Training documentation; Organize and deliver trainings to SAP C4C end-users;
• Provide support in different Testing activities (User Department testing, Regression testing, UAT and Integration testing);
• Cooperate with technical department during implementation of technical requirements and bug fixing processes;
• Assist during creation of documents for business/technical requirements; Test SAP Sales and Service solution and document bugs;
• Manage manual and automated data imports into the system;
• Document processes and interfaces; Work on data quality check. 
• Profile (technical/technological skills, soft skills) University degree (Business Administration, Organizational Sciences, Economics or similar) with focus on IT At least 4 years experience with CRM Sales and/or Service solution – SAP (preferred), Salesforce, Microsoft Dynamics 365, Oracle CRM etc.
• Experience in Implementation of CRM solution (mandatory) Experience in Support processes (mandatory) Exceptional presentation skills (mandatory)
• Familiar with Agile methodology Knowledge of JIRA or similar tracking tool Advanced Excel knowledge
• Able to work in cross-functional teams and international environment Willingness to work in a global & virtual team
• Good communication skills, ability to think analytically and willingness to learn new things Fluent in English
• Eager to work with the newest technologies Proactive and can easily adapt to new development environment Self-motivated and with a great sense of ownership Team player and willing to give and receive feedback
• Think outside the box and try to find creative approaches to challenges