Supervise all hotel operations during the assigned shift, including front desk, housekeeping, food and beverage, and maintenance.
Ensure high levels of guest satisfaction by responding promptly and effectively to guest requests, complaints, and emergencies.
Manage staffing levels, delegate tasks, and motivate team members to deliver excellent service.
Monitor adherence to hotel policies, health and safety regulations, and quality standards.
Conduct regular inspections of guest rooms, public areas, and facilities to maintain cleanliness and operational efficiency.
Handle conflict resolution and problem-solving related to guest issues or team concerns.
Liaise with other hotel departments to ensure seamless coordination and communication.
Prepare and maintain shift reports, including incidents, guest feedback, and operational updates.
Support the management team with employee training, scheduling, and performance evaluations as needed.
Ensure financial control measures such as cash handling, billing accuracy, and inventory management are followed.
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