Quality Operations Manager

Job Description Summary

The Quality Operations Manager I provides operational, project management, analytic, and administrative leadership support for the Office of the Chief Quality Officer, Charleston Division. This role supports cross-functional quality and safety operations across Sterile Processing, Risk Management, Regulatory Affairs, Ethics, Infection Prevention, Patient Safety, and other CQO-led priorities.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC000649 CHS OH - Quality Management

Pay Rate Type

Salary

Pay Grade

Health-28

Scheduled Weekly Hours

40

Work Shift

Day (United States of America)

Job Description

The position is designed to strengthen execution, coordination, accountability, and follow-through across multiple departments. The manager will coordinate projects, develop action plans, track deliverables, review contracts, work with fiscal to maintain contractual excellence, support data-driven performance improvement, prepare reports and presentations, and facilitate communication among clinical, operational, and administrative leaders. A major focus of the role will be supporting Sterile Processing Department quality, reliability, regulatory readiness, and operational improvement efforts.

This role does not replace department-specific leadership. Instead, it provides centralized operational support to help each division advance priorities, resolve barriers, standardize processes, and sustain measurable improvements.

Education

Bachelor’s degree in healthcare administration, business administration, public health, nursing, health sciences, industrial engineering, or a related field required.

Master’s degree in healthcare administration, business administration, public health, quality/safety, or related field preferred.

Experience

Two to five years of experience in healthcare operations, quality improvement, project management, sterile processing support, perioperative operations, infection prevention, regulatory readiness, patient safety, or a related field preferred.

Experience in an academic medical center, hospital operations, perioperative services, sterile processing, quality/safety, or regulatory environment preferred.

Certifications Preferred, Not Required

Lean Six Sigma, CPHQ, PMP, CRCST, CHL, CSPDT, CIS, or other relevant healthcare quality, project management, or sterile processing certification.

Knowledge, Skills, and Abilities

·         Strong project management skills with the ability to manage multiple priorities, deadlines, and stakeholders.

·         Ability to support operational improvement across diverse departments without requiring direct authority over those teams.

·         Working knowledge of healthcare quality, patient safety, regulatory readiness, performance improvement, and hospital operations.

·         Familiarity with sterile processing, perioperative workflows, infection prevention principles, high-level disinfection, instrument readiness, and regulatory expectations preferred.

·         Strong analytical skills, including ability to collect, organize, interpret, and present operational and quality data.

·         Excellent written and verbal communication skills, including ability to prepare executive summaries, SBARs, presentations, reports, and action plans.

·         Proficiency with Microsoft Office tools, especially Excel, PowerPoint, Word, Teams, and related reporting tools.

·         Ability to facilitate meetings, document decisions, track action items, and drive follow-through.

·         Ability to build trust with leaders, frontline staff, physicians, nurses, technicians, and administrative stakeholders.

·         Demonstrated ability to identify operational gaps, recommend practical solutions, and support sustainable process improvement.

·         Ability to function independently while keeping leadership informed of risks, barriers, and progress.

Degree of Supervision

This role works under general direction from the Chief Quality Officer or designee. The position requires independent judgment, initiative, and the ability to manage assigned projects and requests with limited supervision. The role may provide indirect coordination, project leadership, and work direction to team members or stakeholders involved in assigned initiatives but is not necessarily intended to have direct supervisory responsibility unless assigned.

Physical Requirements

Physical Requirements: 1) (C) Continuous – 6-8 hours per shift; 2) (F) Frequent – 2-6 hours per shift; 3) (I) Infrequent – 0-2 hours per shift Ability to perform job functions while standing. (C). Ability to perform job functions while sitting. (C) Ability to perform job functions while walking. (Continuous) Ability to climb stairs. (I) Ability to work indoors. (C) Ability to work outside in temperature extremes. (I) Ability to work from elevated areas. (F) Ability to work in confined/cramped spaces. (F) Ability to perform job functions from kneeling positions. (I) Ability to bend at the waist. (C) Ability to twist at the waist. (F) Ability to squat and perform job functions. (F) Ability to perform “pinching” operations. (F) Ability to perform gross motor activities with fingers and hands. (C) Ability to perform firm grasping with fingers and hands. (C) Ability to perform fine manipulation with fingers and hands. (C) Ability to reach overhead. (F) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (C) Ability to fully use both legs. (C) Ability to use lower extremities for balance and coordination. (F) Ability to reach in all directions. (C) Ability to lift and carry 50 lbs. unassisted. (I) Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted. (I) Ability to lift from 36” to overhead 25 lbs. (I) Ability to exert up to 50 lbs. of force. Ability to maintain vision 20/40 corrected. (C) Ability to see and recognize objects close at hand or at a distance. (C) Ability to match or discriminate between colors. (C) Ability to determine distance/relationship between objects; depth perception. (C) Good peripheral vision capabilities. (C) Ability to maintain hearing acuity, with correction. (C) Ability to perform gross motor functions with frequent fine motor movements. (C) Ability to deal effectively with stressful situations.

Success Measures

·         Timely completion of assigned projects, action plans, reports, and follow-up items.

·         Improved visibility and tracking of SPD performance, including instrument readiness, defect trends, delays, cancellations, backlog, and scan compliance.

·         Improved coordination among SPD, perioperative services, infection prevention, quality, regulatory, and risk partners.

·         Reliable support for regulatory readiness, audit preparation, policy review, and corrective action tracking.

·         Clear, concise reporting to the Chief Quality Officer and department leaders.

·         Strong stakeholder satisfaction with communication, follow-through, problem-solving, and responsiveness.

·         Demonstrated ability to support multiple CQO departments with project management and operational excellence.

Additional Job Description

Bachelor’s degree in healthcare administration, business administration, public health, nursing, health sciences, industrial engineering, or a related field required.

Master’s degree in healthcare administration, business administration, public health, quality/safety, or related field preferred.

Experience

Two to five years of experience in healthcare operations, quality improvement, project management, sterile processing support, perioperative operations, infection prevention, regulatory readiness, patient safety, or a related field preferred.

Experience in an academic medical center, hospital operations, perioperative services, sterile processing, quality/safety, or regulatory environment preferred.