Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Team Manager has approximately 16 direct reports (Nurses, Social Workers, Community Health Workers and Care Coordinators) and is responsible for overseeing customer service, supervising staff, and serving as a role model for staff, the daily assignment of staff, patient flow, and shift-to-shift decision making regarding staffing. The Manager participates with leadership in the development of the case management standards, evaluation of outcomes, and development of improvement initiatives.
Qualifications
Qualifications:
Bachelor's in Nursing or Master’s in Social Work required.
RN License or LICSW License required.
5+ years supervisory or management experience with professional staff in a healthcare setting required.
5+ years of experience in case management, utilization review, or discharge planning required.
Additional Knowledge, Skills and Abilities:
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Strong analytical ability, critical thinking and processing skills.
- Strong customer and interpersonal skills.
- Strong teamwork skills.
- Excellent organizational and communication skills.
- Ability to deal with rapid changing health care environment and Requires excellent interdisciplinary team collaboration skills.
Additional Job Details (if applicable)
Schedule and Work Model:
Full-time, Monday through Friday, standard business hours.
Hybrid work model: Mostly remote with on-site requirements for direct supervision of staff in the practices (if needed) and at Assembly Row in Somerville, MA for mandatory meetings (approximately 1-2 times per month).
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$58,656.00 - $142,448.80/Annual
Grade
98TEMP
EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.