Join our dedicated care team as a Field Supervisor, working Monday to Friday, 9am–5pm from our office, with regular travel to clients’ homes for weekly quality and compliance visits. You will play a key role in supporting our Care Professionals, maintaining high standards of care, and ensuring our clients receive compassionate, person-centred support in their own homes.
The Role
- Support care consultations, service reviews and completing client support plans.
- Conduct Care Professional support visits and client Quality Assurance reviews.
- Create, update and audit client care plans and assist with digital care planning.
- Maintain accurate client and Care Professional records on Home Instead software and People Planner.• Conduct client and Care Professional introductions.
- Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
- Carry out client reviews and action these accordingly.
- Support and mentor Care Professionals.
- Provide support to the Client Experience team.
- Maintain regular contact with clients and Care Professionals.
- Any other duties as directed by your line manager.
- Comply with Home Instead’s Equality, Diversity and Equal Opportunities Policy, ensure in respect of employment and service delivery.
- Carry out any other duties deemed necessary for the successful operation of the business.
- Participate in out of hours on-call cover during the weekdays once a week (included in contract), and weekends one a month (additional payment).