What you’ll do
We are looking for a Lobby Ambassador Intern to join the SLS Barcelona team. Under the guidance of the Front Office and Guest Experience teams, you will act as a key point of contact in the lobby, delivering exceptional guest service from arrival to departure and ensuring memorable first and last impressions.
You will:
- Welcome guests warmly upon arrival and departure, creating a positive and lasting first impression.
- Maintain a visible and engaging presence in the lobby, acting as a brand ambassador.
- Support valet operations when needed, including assisting guests with luggage handling, room escorting, and providing in-room orientation when required.
- Provide accurate information about hotel facilities, services, events, and local attractions.
- Anticipate guest needs and personalize their experience by recognizing preferences and requests.
- Handle guest inquiries, requests, and complaints with professionalism and empathy, ensuring timely resolution.
- Assist with check-in/check-out flow by supporting the Front Office team during busy periods.
- Monitor public areas to ensure cleanliness, organization, and guest comfort at all times.
- Stay informed about daily events, hotel activities, and local recommendations.
- Coordinate with other departments to ensure seamless service delivery and follow-up on guest requests.
- Proactively engage with guests to enhance their overall experience and promote hotel services.