Network Operations Support: Assist in monitoring and maintaining daily operations of the local office enterprise LAN/WAN network infrastructure across multi-floor environments.
Routing & Switching: Assist in the basic configuration, cabling, and troubleshooting of Cisco switches and access points (including Meraki WiFi). Support basic VLAN setups, trunking, and simple Layer 2/3 configurations.
Firewall & Cybersecurity Maintenance: Upholds cybersecuerity best practice. Support day-to-day administration of Firewalls (FortiGate / Palo Alto), including routine updates to security policies, standard NAT rules, and VPN user account provisioning.
Incident Resolution & End-User Support: Provide Tier-1 and Tier-2 technical support for network and cybersecurity related issues. Troubleshoot network connectivity bottlenecks and assist end-users with daily connectivity queries.
Documentation & Asset Management: Keep physical network cabling diagrams, logical network topologies, and IT asset inventories accurate and up to date.
Vendor & ISP Coordination: Assist in liaising with local ISPs and network service providers for routine maintenance, circuit installation, or reporting outage incidents.
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