Under the guidance of the Director of Commercial and Wellness, you will be responsible for coordinating all incoming Groups & Events enquiries. You will deliver an exceptional, personalised service with meticulous attention to detail, ensuring an outstanding client experience at every stage. This role requires a strong sales mindset, including the effective handling of group and event enquiries, preparation of tailored proposals, negotiation, conversion of business opportunities, and optimisation of revenue and profitability.
Key Responsibilities
- Demonstrate a thorough understanding of the Groups & Events Sales strategy and ensure its consistent and effective implementation.
- Proactively drive sales through persistence, initiative, and strong negotiation skills to secure new business and improve conversion rates.
- Maximise revenue opportunities through strategic selling of guest rooms and event spaces.
- Conduct site inspections and host prospective clients, including walk-in enquiries.
- Prepare and issue contracts and pro-forma invoices, and manage follow-up on deposits and final payments.
- Review and verify billing within Opera, issue final invoices, and gather post-event client feedback.
- Accurately maintain all client interactions, accounts, and activities within Delphi.
- Prepare detailed Booking Event Orders (BEOs), including floor plans, menus, signage, and all relevant documentation to ensure clear communication of client requirements.
- Ensure timely completion and distribution of BEOs, including communication of any last-minute updates to relevant departments.
- Produce weekly forecasts and review performance with the Groups & Events Sales Manager.
- Support financial processes, including purchase orders (POs) and commission accruals.
- Contribute to the development of Standard Operating Procedures (SOPs) and support team training initiatives.
- Prepare and review month-end reports with the Groups & Events Sales Manager.
- Liaise with external suppliers to ensure seamless event delivery.
- Work closely with operational teams to ensure successful execution of all events.
- Participate in weekly Groups & Events meetings and lead them when required.