Reception Team Member

What will you be doing?

 Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.

· Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.

· Maintain strict security procedures to ensure guest confidentiality and safety

· Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.

· Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.

· Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy

· Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.

· Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.

· Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.

· Maintain an accurate internal phone list for accurate transfer of calls. Connect International and Operator Assisted calls for guests, record accurate charges.

· Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.

· Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.

· Attend to other duties like hosting breakfast as requested by Management and Supervisors