Fairmont Jakarta are looking for a passionate, service-oriented Front Desk Agent who embodies warmth, professionalism, and a genuine dedication to hospitality. If you thrive in a dynamic environment and take pride in providing personalized guest service, we invite you to join our Front Office team.
Key Responsibilities:
- Welcome and assist guests with a warm, professional, and personalized approach in line with Fairmont service standards.
- Handle check-in and check-out procedures efficiently and accurately.
- Coordinate with Housekeeping, Concierge, and Guest Relations to ensure seamless guest experiences.
- Process payments, verify methods of payment, and ensure accuracy in daily cashier reports.
- Provide guests with information about hotel facilities, services, and local attractions in Jakarta.
- Respond promptly to guest inquiries, requests, and complaints, ensuring effective solutions and guest satisfaction.
- Manage room reservations, including modifications and cancellations
- Protect guest confidentiality and adhere to Accor’s privacy and security standards.