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Job Summary
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive
Qualifications
Abdominal Transplant Front Desk
Schedule: 8a-430p
Does this position require Patient Care?
No
Essential Functions:
- Perform routine administrative and clerical duties relating to a clinical service or physician practice
office.
- Make patient appointments and maintain appointment records.
- Greet and assist patients.
- Answer telephones, assist callers with routine inquiries, and schedule appointments.
- File materials in patient folders, and print appointment schedules.
- Process patient billing forms and scan documents to patient medical record/LMR.
- Call for patient medical records and laboratory test results.
- Open and distribute unit mail or faxes.
- Type forms, records, schedules, memos, etc., as directed.
- May be required to accept co-payments.
- Handles, screens and/or takes messages related to prior authorizations,
provider questions, prescription refills, and test results.
- Acts as "Super User" for scheduling, registration and billing systems.
- Provides assistance and training to others in these areas.
- May perform more complex or specialized functions (i.e. surgical scheduling, schedule
changes/blocking) at more advanced competency level.
Qualifications
Education
- High School Diploma or Equivalent required
Experience
- Office experience 2-3 years required
Knowledge, Skills and Abilities
- Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of
office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as
appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others
to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and
communicate with others clearly and effectively (including composing/editing e-mail, memos and letters),
and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow
established protocols, and work within systems.
Additional Job Details (if applicable)
Additional Job Details (if applicable)
Physical Requirements:
Standing Occasionally (3-33%)
Walking Occasionally (3-33%)
Sitting Constantly (67-100%)
Lifting Occasionally (3-33%) 20lbs - 35lbs
Carrying Occasionally (3-33%) 20lbs - 35lbs
Pushing Rarely (Less than 2%)
Pulling Rarely (Less than 2%)
Climbing Rarely (Less than 2%)
Balancing Occasionally (3-33%)
Stooping Occasionally (3-33%)
Kneeling Rarely (Less than 2%)
Crouching Rarely (Less than 2%)
Crawling Rarely (Less than 2%)
Reaching Occasionally (3-33%)
Gross Manipulation (Handling) Constantly (67-100%)
Fine Manipulation (Fingering) Frequently (34-66%)
Feeling Constantly (67-100%)
Foot Use Rarely (Less than 2%)
Vision - Far Constantly (67-100%)
Vision - Near Constantly (67-100%)
Talking Constantly (67-100%)
Hearing Constantly (67-100%)
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member
brings to our organization. Our approach to determining base pay is comprehensive, and any offer
extended will take into account your skills, relevant experience if applicable, education, certifications and
other essential factors. The base pay information provided offers an estimate based on the minimum job
qualifications; however, it does not encompass all elements contributing to your total compensation
package. In addition to competitive base pay, we offer comprehensive benefits, career advancement
opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to
celebrate your contributions and support your professional growth. We invite you to apply, and our Talent
Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color, religious creed, national origin, sex,
age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status
protected under law. We will ensure that all individuals with a disability are provided a reasonable
accommodation to participate in the job application or interview process, to perform essential job
functions, and to receive other benefits and privileges of employment. To ensure reasonable
accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam
Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants
who require accommodation in the job application process may contact Human Resources at (857)-282-
7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by
specifying which behaviors are most critical for successful performance at each job level. The framework is
comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by
observable and measurable skills and behaviors that contribute to workplace effectiveness and career
success. These competencies are used to evaluate performance, make hiring decisions, identify development
needs, mobilize employees across our system, and establish a strong talent pipeline.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$18.58 - $26.58/Hourly
Grade
3
EEO Statement: