To provide exceptional food and beverage service to guests by delivering a warm, personalized, and efficient dining experience while maintaining Fairmont brand standards, hygiene requirements, and guest satisfaction.
- Welcome and greet guests in a friendly and professional manner.
- Provide attentive and personalized service according to Fairmont standards.
- Take food and beverage orders accurately and communicate them to the kitchen or bar team.
- Serve food and beverages promptly while ensuring correct presentation and guest satisfaction.
- Assist guests with menu selections, promotions, and product recommendations.
- Maintain excellent knowledge of menus, ingredients, and beverage offerings.
- Ensure tables, service areas, and outlets are clean, organized, and properly set up.
- Perform table clearing, resetting, and side station preparation.
- Follow all food safety, hygiene, and sanitation standards.
- Handle guest requests, concerns, and feedback professionally and report issues to supervisors.
- Assist with restaurant opening and closing procedures.
- Support banquet, events, and other F&B operations when required.
- Follow cash handling procedures and ensure accuracy of guest checks when assigned.
- Work closely with colleagues to ensure smooth daily operations.
- Attend daily briefings, training sessions, and departmental meetings.
- Always demonstrate the Fairmont Heartist philosophy through genuine care and service excellence.