Eurofins IT Solution is looking for an experienced BMC Helix Developer to join our dynamic team. This role will involve working with a diverse group of professionals to develop, integrate, and maintain BMC Helix solutions that meet our clients' unique needs. The ideal candidate should have a strong background in IT service management and a deep understanding of the ITIL, BMC Helix ITSM, DWPC, DWPA, BMC Helix Innovation Studio.
Total years of experience – 5 to 8 years
BMC years of experience – 3 to 5 years
Key Responsibilities
- Solution Development: Design, develop, and implement BMC Helix applications and solutions tailored to business requirements.
- Integration: Integrate BMC Helix with other enterprise systems and third-party applications such as Intune, SCCM, XSOAR, Monitoring tools (SolarWinds, Site 24/7) to ensure seamless operations and data flow.
- BMC Discovery and CMDB health: Ensuring the Configuration Management Database (CMDB) is synchronized with the data discovered by BMC Discovery
- Customization: Customize BMC Helix modules, workflows, and user interfaces to enhance usability and meet specific business needs.
- Technical Support: Provide technical support and troubleshooting for BMC Helix applications, ensuring timely resolution of issues and minimal disruption to business operations.
- Documentation: Create and maintain detailed technical documentation, including design specifications, testing plans, and user guides.
- Collaboration: Work closely with project managers, business analysts, and other stakeholders to gather requirements, provide status updates, and deliver high-quality solutions on time and within budget.
- Training: Provide training and support to end-users and IT staff on BMC Helix functionalities and best practices.
- Continuous Improvement: Stay up to date with the latest developments in BMC Helix and IT service management to identify opportunities for process improvements and innovation.
- Support: Support issues related to the applications: Digital Workplace, Smart IT, Helix Dashboard, Remedy Single Sign-On, Mid-tier. Provide support for BMC Remedy ITSM modules including Incident Management, Problem Management, Asset Management, Configuration Database Management, Service Level Management
- Configuration: Configure Foundation data and set up ITSM modules. Manage Service Requests using SRM or the Digital Workplace Catalog. Create reconciliation jobs, custom datasets, attributes, and classes in
- CMDB. Maintain CMDB health checks and configure notifications using HTML.
- Reporting: Create Reports, Dashboards, and distribute reports.
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- Others: Respond to and resolve issues within defined SLAs. Engage with BMC to identify and resolve issues.