The Quality Assurance Manager oversees all quality operations of the Philadelphia business including service centers; providing leadership and mentoring/coaching to staff; participating in short-term and long-term planning and goal setting for the company; facilitating adherence to government regulations; sustaining quality improvement and providing quality policy development; providing sound consultation to laboratories and clients on problems or interpretation of quality/compliance issues; keeping abreast of evolving regulatory and industry quality assurance requirements.
Quality Assurance Manager responsibilities include, but are not limited to, the following:
- Demonstrates and promotes the company vision
- Regular attendance and punctuality
- Ensure that the quality policy program is understood, implemented, and maintained at all levels of the organization; identify, prevent, or correct any departures from the quality system
- Ensure that corrective action is appropriate; ensure that follow-up requirements are completed
- Encourage employee participation in process improvement initiatives
- Handle agency audits, client audits, visits, and phone calls; prepare letters to clients; attendance at some local and national industry meetings
- Keep abreast of regulatory climate; assist technical operations with interpretation; advise on adjustment of lab policy as appropriate
- Perform all functions in support of and in compliance with all state and federal employment regulations
- Coach/mentor other members of the quality team
- Oversee regulatory training program; assist with, and present departmental and corporate training at a frequency to meet regulatory expectations and ensure compliance
- Work with operations and clients to drive challenging/complex resolutions and/or negotiate appropriate position or compromise; offer compliance options
- Identify and drive system improvements; diagnose complex issues
- Conducts all activities in a safe and efficient manner
- Performs other duties as assigned