Floor Operations & Bookings
- Own the daily and weekly bookings calendar across all nine spaces.
- Apply the Third Room Rate Card correctly at every booking: half-day and full-day pricing, the weekend uplift, the member private-office discount, and Library private-hire pricing, catching any misapplication before it reaches an invoice.
- Verify confirmed headcount against room capacity at the point of booking, enforcing minimum-pax and additional-guest rules, and directing overflow bookings to the correct room tier.
- Coordinate F&B — confirming format, headcount, and timing ahead of each booking — and personally oversee service quality and beverage service on the floor.
- Manage house-configuration changes (boardroom / classroom / hollow square) within the required notice window, and confirm AV and connectivity needs ahead of arrival.
Member Allocation Management
- Track and reconcile each membership tier's monthly or quarterly Third Room allocation against actual usage, across both individual and corporate accounts.
- Ensure member bookings take precedence over external and non-member bookings at every stage of the calendar.
- Flag allocation patterns — over-use, under-use, recurring pinch points on specific rooms — to the Third Room Outlet Manager and Membership & Cultural Programming ahead of periodic allocation reviews.
Concierge & Guest Experience
- Brief and manage the dedicated floor concierge team for each booking, ensuring a named concierge is assigned and guest arrival is met and escorted to standard.
- Act as the first point of escalation for the concierge team on booking, billing, or member-entitlement questions.
- Uphold discretion as standard across the floor — no corridor branding, NDA-standard staff conduct — for every booking regardless of who it's for.
Revenue & Reporting
- Reconcile Third Room revenue against the bookings calendar on a weekly basis, flagging discrepancies between rate applied and rate billed to the Third Room Outlet Manager.
- Maintain room-mix usage data to support the Outlet Manager's and the Director of Membership & Cultural Programming's periodic allocation and pricing reviews.
- Track Library private-hire bookings as a distinct line from cultural-partnership-hosted use of the space, keeping the two clearly separated in reporting.
Cross-Functional Coordination
- Liaise daily with front office and the wider F&B team to ensure smooth handover on all Third Room bookings.
- Coordinate with Membership & Cultural Programming on Third Room logistics when the Library is in use for cultural programming — without owning the cultural relationship itself.
- Feed booking and utilisation data into the Outlet Manager's reporting, and into Membership & Cultural Programming's reporting for ownership and GM review.