Assistant Manager
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
Assist guests with check in and checkout, and other cashiering duties
Capable of defining, coordinating and managing a service delivery system utilizing resources, tools, data and service standards
Ensure all guest relation services, behavioural and technical are maintained in accordance with the hotel standards and in line with hotel's strategic plan
Maintain visible image of management at all times. Provide management presence by coaching employees in handling feedback
Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
Handle guests’ mails, messages, and answering phone calls
Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
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