Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Summary: Responsible for facilitating the successful delivery of services to patients and family members of various languages.
Qualifications
Essential Functions -Serve as a mediator, as necessary and when appropriate, to enhance communication between staff and patients/family as it relates to medical care and adhere to the standard code of ethics for medical interpreters.
-Keep accurate documentation of interpretation encounters to include relevant data such as location, duration, and purpose.
-Provides coordination and staff training on the use of the telephone language interpretation services (and relevant equipment).
-Answer calls promptly and conduct interpretation in a friendly and professional manner.
-Function in a manner appropriate to each interpreted situation, demonstrating professional appearance, conduct, and promptness.
-Adheres to standard code of ethics for medical interpreters.
-Assisting with appointment reminders, rescheduling, and, in some cases, scheduling, coordinating, or dispatching interpreters for assignments.
-Helping LEP patients navigate the hospital, including finding departments, understanding administrative forms and connecting with social services.
-Placing outbound calls to scheduled patients to confirm appointment dates & times.
-May be required to take on-call requests to be available for emergencies at night and on weekends.
Multiple Locations: may travel within the City of Boston to other Mass Eye and Ear locations to work at different locations.
Does this position require Patient Care? Yes
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree?
No
Licenses and Credentials
Medical Interpreter Certificate is required
National Board of Certificate for Medical Interpreters preferred
Experience
Healthcare and/or medical interpreting experience 2-3 years preferred
Knowledge, Skills and Abilities
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Being aware of others' reactions and understanding why they react as they do.
- Talking to others to convey information effectively.
- Understanding the implications of new information for both current and future problem-solving and decision-making.
Schedule - Tuesday to Thursday, 7:00AM to 2:30PM
Additional Job Details (if applicable)
Physical Requirements
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$23.34 - $33.37/Hourly
Grade
5
EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.