1. Accounts Receivable Monitoring
- Review aging reports daily/weekly to identify overdue invoices.
- Track high‑volume tier customer accounts closely
- Monitor unapplied cash, short-pays, and deductions common in automotive billing.
2. Customer Communication & Follow‑Up
- Make outbound collection calls/emails to Tier customers for upcoming or past due invoices.
- Document all communication in appropriate tracking tool
- Escalate internally when customers delay payments due to quality, delivery, or pricing disputes.
3. Claims, Deductions & Dispute Handling
- Request debit memos, chargebacks, and short‑pays related to:
- Warranty returns
- Logistics claims
- Pricing discrepancies
- ASN or EDI issues
- Collaborate with Sales, Logistics, and Quality teams to resolve disputes.
- Request Proof of Delivery from Plants