SCOPE OF POSITION
Your role will be responsible for leading and managing the sales deployment for the Europe (East), Russia CIS and Asia Leisure markets.
Responsible for ensuring all sales calls and leads are fully followed up and logged in line with the Raffles standards. Building relations and growing recognition of the hotel. Achieving time sensitive and budget targets.
Be on site to meet and greet clients, work with operations and concierge teams to ensure guests needs are met and ensuring smooth and efficient service and the ability to pre-empt and deliver a luxurious and high-quality level of service.
RESPONSIBILITIES (OR AREAS OF RESPONSIBLITIES FOR SENIOR POSITIONS)
Operation
- To fully penetrate the assigned markets for Leisure sales for Raffles London and build its reputation as one of the top tier luxury hotels in London for official delegations, business, leisure, family and extended stays
- To work with the Director of Sales & Marketing and the Director of Sales to create and implement a sales strategy in accordance with budget
- To attend sales missions, networking events, trade shows and exhibitions as required
- To prospect opportunities through telephone calls, virtual presentations and in-person visits to research, penetrate and develop new accounts
- To identify and lead the account management of key clients to ensure revenue is maximized
- To create a portfolio of top accounts and keep consistently updated
- To identify potential changes in the market in a timely manner and pivot to ensure that revised strategies are quickly in place in order to stimulate alternative demand channels
- To monitor competitor activity in the market and to be consistently up to date with school holiday schedules, state visits, cultural occasions and political and economic change
- To coordinate logistics & funding and accompany fam trips to Raffles London in order to increase awareness, knowledge and loyalty among key opinion leaders and top bookers from mainland Europe.
- To work closely with the on-property Reservations Team to ensure all requests are dealt with in a timely manner and are presented with creativity and imagination
- To have a good understanding of revenue management and work collaboratively with the Director of Revenue Strategy to in order to achieve hotel goals
- To manage the sales system to ensure all information is correct and updated and that all bookings, enquiries and activities are logged to maintain a comprehensive account management system and clean database
- To work within the boundaries of the budgeted and forecasted sales expenses
- To ensure payment schedules are made clear to clients and are adhered to at all times
- To submit reports to the Director of Sales when required
- To ensure clear, positive and regular communication with the Accor National Account Managers, the Regional Sales Offices and the Luxury Sales Team and to work collaboratively to achieve all goals
- To work with the Director of Sales and the Director of Communications on trade marketing pieces and other ad hoc marketing and promotional activities that will support the sales strategy
- To be entrepreneurial, highly creative and think beyond the boundaries
- To have a very strong knowledge of hotel operations and be ‘hands on’ for VIP arrivals, delegations and throughout high-profile stays
- To take time to get to know customers, to build lasting relationships and be always committed to service excellence
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
Leadership
- To attend and represent the department at daily meetings etc. as required
- To support the wider team and assist with trouble shooting and resolving client and guest challenges as needed
- To strive for high standards across the department and to suggest and implement improvements where needed
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified
- Be fully conversant with all departmental Fire, Emergency and BOMB procedures
- Emergency procedures are rehearsed regularly with attendance records, implemented and enforced to provide for the security and safety of guests and employees
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department