Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.
THE ROLE
The Café Associate is responsible for providing quick and efficient service to customers in a variety of duties relating to a fast-casual food service experience. Some duties include recording transactions, processing payment with a point-of-sale system; receiving, executing and delivering vertical catering orders; stocking counters and maintaining sanitation standards of café counter, storage areas and in the seating area, maintaining and stocking retail sundry display.
ESSENTIAL DUTES AND RESPONSIBILITIES
- Ensure that the correct opening procedure is followed: all areas of the café are prepared, tidy and secure, coffee and food service are ready for the day’s service
- Provide excellent customer service to guests by being knowledgeable and enthusiastic about the café’s menu of products—including allergy and dietary restrictions
- Accurately and properly record all transactions via the point-of-sale system
- Collect the proper payment for food and beverage items via payment card
- Greet guests by name, when possible, and upsell based on proactively determining guest needs
- Receive, execute and deliver orders for the vertical catering program while ensuring guest satisfaction
- Ensure that all food and beverage cabinets and coolers are stocked and tidy to deliver a full-service experience to every guest
- Ensure that all condiments and paper goods are stocked and cleaned daily
- Ensure food is served at the correct temperature and portion size
- Maintain a clean and well-organized workspace allowing colleagues to locate resources and product as needed
- Assist in the setup, execution, and clean-up of any Café demonstrations and presentations
- Ensure that café seating areas are cleaned and wiped throughout the day and that the floor is clean, swept, and mopped throughout service as needed
- Ensure all retail items area appropriately stocked and maintained
- Perform general cleaning tasks to adhere to health and safety standards
- Assist with daily, weekly and monthly inventory as needed
- Attend and participate in mandatory staffing meetings and training programs
- Ensure that the correct closing procedure is followed: all areas of the café are to be left clean, tidy and secure, restocked and ready for the next day’s service
- Complete all other duties as assigned by supervisor
SUPERVISORY RESPONSIBILITIES
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions:
EDUCATION AND/OR EXPERIENCE
- High School diploma or equivalent qualification
- Prior experience working in café-/concession-style establishment
- Excellent guest service skills
SKILLS AND ABILITIES
- Maintain a professional, polished appearance and high standards of personal hygiene in accordance with company grooming and dress code policies, including guidelines related to visible tattoos, facial and body piercings (limited to one per ear), and non-natural hair colors
- Basic knowledge of food preparations, service standards, guest relations and etiquette
- Willingness and drive to exceed the guest expectations
- Ability to read, speak and write in English and communicate with management and guests
- Ability to work in fast-paced environment
- Ability to perform basic mathematical calculations
- Ability to work extended hours and flexible shifts including mornings, nights and holidays, and weekends
- Ability to maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
- Ability to work independently as well as in a team setting during set up and service
- Sufficient mobility to be able to bend, squat, and reach
- Ability to transport up to 50 lbs. on a continuous basis
- Ability to be on feet for extended hours
- Must have a working email to communicate with your managers as well a working telephone number (always kept up to date)
- Ability to consistently practice safe work habits
- Ability to follow all safety policies and procedures and regulations and complete company-wide safety training as well as additional job specific training
COMPENSATION
Competitive wage, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.
WORKING CONDITIONS
Location: On Site (One World Observatory, New York City)
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.