You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What you will be doing:
- Consistently offer professional, friendly and engaging service
- Book and enter room reservation requests using the Property Management System
- Enter rooming lists while ensuring accuracy, as required
- Update reservations ensuring a flawless check in and check out process
- Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
- Liaise with Sales and other departments as required
- Answer telephone and email inquiries in a timely manner
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned