Job Summary
We are seeking a professional, proactive, and service-oriented Housekeeping Supervisor to oversee daily housekeeping operations at Our Habitas Ras Abrouq, ensuring the highest standards of cleanliness, presentation, and guest comfort throughout the resort.
Reporting to the Housekeeping Manager or Executive Housekeeper, the Housekeeping Supervisor is responsible for supervising the housekeeping team, coordinating daily assignments, inspecting guest rooms and public areas, and ensuring that all cleaning and service standards are consistently maintained.
The Housekeeping Supervisor will work closely with Front Office, Engineering, F&B, and other resort departments to ensure smooth operations and prompt resolution of guest requests and maintenance concerns. This position requires strong leadership, attention to detail, organization, and a genuine passion for delivering exceptional hospitality standards in a remote luxury resort environment.
Key Responsibilities
- Supervise and coordinate daily housekeeping operations and activities.
- Allocate room and public area assignments to housekeeping attendants and ensure efficient workflow.
- Inspect guest rooms, villas, public areas, back-of-house areas, and other facilities to ensure cleanliness and presentation meet resort standards.
- Ensure all rooms are prepared and released on time according to occupancy and operational requirements.
- Monitor housekeeping standards, procedures, and brand expectations.
- Provide guidance, coaching, and support to housekeeping team members to maintain high performance and service standards.
- Conduct regular inspections and follow up on any deficiencies or required corrective actions.
- Coordinate with Front Office regarding room status, arrivals, departures, VIP guests, and special requests.
- Coordinate with Engineering regarding maintenance issues identified in guest rooms and public areas.
- Respond promptly to guest requests and concerns related to housekeeping services and ensure appropriate follow-up.
- Ensure proper handling of guest belongings, lost and found items, and other housekeeping-related procedures.
- Monitor the use and availability of cleaning supplies, amenities, linen, uniforms, and housekeeping equipment.
- Ensure proper handling and storage of chemicals and housekeeping equipment in accordance with safety procedures.
- Maintain accurate records, checklists, room status, and housekeeping reports.
- Assist with training and onboarding of new housekeeping colleagues.
- Ensure compliance with health, safety, hygiene, and environmental standards.
- Support deep-cleaning programs, preventive maintenance activities, and special cleaning projects as required.
- Assist in preparing rooms and areas for VIP arrivals, special occasions, and resort events.
- Maintain effective communication with the Housekeeping Manager and other department heads regarding operational requirements and challenges.
- Ensure all housekeeping colleagues maintain professional appearance, conduct, and grooming standards.
- Promote teamwork and maintain a positive and supportive working environment.
- Perform any other duties related to housekeeping operations as assigned by management.