The Opportunity: To successfully set and prepare banquet floor for meetings and functions as specified by event contracts, resumes, and supervisors in a congenial, friendly, helpful and efficient manner.
In this role you’ll get to:
- Have complete knowledge of the hotel’s events, services and facilities..
- Ensure prompt and courteous service is extended both internal and external customers..
- Maintain an orderly working environment, inform manager of any deficiencies.
- To carry out tasks as assigned by your manager or supervisor that pertain to the overall operation of the banquet department.
- To refresh rooms as assigned by your manager or supervisor.
- To set up and tear down meeting rooms according to the pre-determined standards of the department and hotel, and direction of your manager.
- To ensure guest service excels at all times.
- To ensure guests needs and requirements are carried out with a helpful, and timely manner.
- To complete all miscellaneous duties as directed by your supervisor or manager that pertain to the operation of the department.
- To transport all equipment and store in the appropriate storage rooms, in a safe manner.
- Understand and carry out duties according to all banquet event orders and the instructions for each event..
- Understand all hotel and guests functions to be able to answer any questions made by any guests..
- To clean banquet rooms, vacuum, mop and dust as instructed.
- Ensure fire exits are clean and free of obstructions.