- Key Roles & Responsibilities:
Personalized Service: Act as the primary point of contact for guests, providing intuitive and personalized assistance from pre-arrival to departure.
Guest Arrival & Departure: Facilitate seamless check-in and check-out experiences within the privacy of the guest’s villa or suite.
Valet Services: Oversee professional packing and unpacking services, garment pressing, and shoe shining to the highest luxury standards.
Food & Beverage Coordination: Manage in-villa dining experiences, including the service of afternoon tea, evening canapés, and private meals, ensuring excellence in presentation.
Experience Curation: Anticipate guest preferences to curate "sensory journeys" and bespoke itineraries, fostering a culture of storytelling around the resort’s offerings.
Inter-Departmental Liaison: Ensure seamless coordination with Culinary, Housekeeping, and Concierge teams to enhance guest experiences across all touchpoints.
Brand Philosophy: Uphold the brand’s "Emotional Luxury" philosophy, ensuring every guest interaction is characterized by graciousness and sophistication.
Standards & Compliance: Maintain hygiene, safety, and service standards in line with Raffles and Accor policies.
Sustainability: Integrate the resort's sustainability ethos into daily operations, ensuring mindful use of resources and promotion of local cultural experiences.
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