The Inside Sales Representative (ISR) serves as the administrative liaison for the sales team and actively seeks sales opportunities in smaller segments of the Water Testing market. The ISR is responsible for working with the sales staff to respond to quotes, Requests for Proposal (RFPs), purchase orders, and other client contractual issues as they arise. The RISC also pursues sales from targeted clients through phone calls and direct mail efforts. In all interactions, the RISC will act in the best interest of Eurofins and demonstrate professionalism and high performance when working with both internal and external clients. Eurofins and the RISC are committed to growing the business through a client-first culture that delivers exemplary service.
Essential Duties and Responsibilities:
- Conduct cold calls and sales campaigns to generate new sales.
- Generate transactional price quotes as directed.
- Conduct proposal research & provide technical support (Excel spreadsheet experience).
- Onboard new accounts according to policy and complete vendor forms.
- Assist in response to client inquiries originating from sales calls/emails.
- Participate in sales campaigns to maintain and grow selected accounts/territories.
- Ensure customer awareness of LIMS capabilities and services to improve selling opportunities.
- Manage all subcontractor (within network and outside) issues (pricing/contacts/communications), including Project Management (PM) and sales rep requests for information from subcontract laboratories, while maintaining corporate purchasing directives to minimize volume to competitors and to be price sensitive.
- Assist with proposal development, maintain proposal files.
- Provide information to Account Managers and Directors on feedback received from clients regarding service issues and our competition.
- Assist in the preparation for and attend periodic sales meetings as assigned.
- Respond to requests for insurance certificates.
- Establish and maintain a productive working relationship between client and lab.
- Bid Portal(s) Listing Review (Bid Prime)
- Manage processing of all awarded contract requirements.
- TALS/LIMS experience familiarity is preferred.
- Provide sister lab [ICO] research to gather info (capabilities, ability to meet RL's, verify parameter lists, certifications, correct method & prep codes)
- Review Bid Portal(s) Listing and Review RFP documents for distribution (Bid Prime)
- Maintain Competitor database by dissemination of bid tabulations
- Maintain 3rd party laboratory database - pricing and capabilities
- Understand contract requirements in obtaining client certificates of insurance
- Provide support for annual price increases for contracted clients