When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Ensure daily operations of the assigned laboratory sections to occur smoothly and efficiently and in conformance with applicable accreditation, certification, and regulatory requirements. Along with the manager and other section supervisors, technical oversight of the assigned laboratory section (Molecular, Quincy Urgent Care Laboratory, Point of Care, and pre-analytical department). Accurately, consistently, and efficiently perform pre-analytical, analytical, and post-analytical activities required for laboratory testing for pediatric/adolescent, adult, and geriatric patients in compliance with laboratory, hospital, state, federal, and regulatory agency policies and procedures. This position also plays a key role in fostering positive relationships with internal and external stakeholders, ensuring exceptional patient service and supporting a collaborative, high‑morale team environment.
The Supervisor partners closely with the Nurse Educator to ensure all point‑of‑care testing complies with laboratory regulatory standards. This position also plays a key role in fostering positive relationships with internal and external stakeholders, ensuring exceptional patient service and supporting a collaborative, high‑morale team environment.
Job Description:
Job Description–Including but not limited to:
- Managesall aspects ofmoderate and high complexity testing attheQuincy Urgent Care Laboratory andtestingassigned Milton Lab sections, performing any technical work required for the smooth running of the department.
- Oversees quality control activities (testing, processes, equipment) within the department. Oversees equipment maintenance and troubleshooting including documentation and validation. Oversees the scheduling of all daily, weekly, monthly and Periodic Maintenance for all analyzers and critical equipment. Assistsstaff with training on proper procedures and coordinates equipment maintenance, calibration through delegation and assignment of specific tasks, and helps when needed during troubleshooting. Evaluatesthe needfor new/replacement equipment anddeterminesvalidation,training,and competency requirements prior to implementation.
- Develops andmaintainsthe section procedures,submittingthem for approval and reviewing them as regulations require.Identifieschanges in accreditation agencies to amend policies and procedures,identifyareas forimprovement, and educatestaff on changes to policies and procedures.
- Develops andmaintainsQuality Assurance activities for the department. Submits performance improvement initiatives to be included in the laboratory’s quality improvement plan. Conducts/oversees active surveillance of processes including but not limited to patient identification,appropriate orderingpractices, incidents, near misses, etc.
- Overseethe Quality Program for the department andrespondto incident reports.Participates in Hospital-wide quality initiatives.
- Provide initial orientation to staff assigned to section. Assistthe manager in the interview,selection,evaluation,and discipline of assigned personnel.
- Evaluate the competency of testing personnel. Assure the staffmaintainstheir competency to perform test procedures and report test results promptly,accuratelyand proficiently. Reevaluate competency when testmethodologyor instrumentation changes prior to reporting patient test results.Identifytraining needs.
- Coordinate andparticipatein in-service education sessions relating toareasof specialty, training needs, and general laboratory in-services.Document ofcompetency, training, and continuing education activities.
- Along withothersupervisors,evaluate new laboratoryproducts bymaking recommendations tothe LaboratoryDirector with theobjectiveof reducing unnecessary costs, biological and chemical hazardous materials whenever possible.
- Oversees department readiness for regulatory inspection including the College of American Pathologist (CAP) inspection and the Joint Commission and any other required inspections.
- Participate in HHS/CAP approvedproficiencytestingprograms tocommensuratewith the services offered.
- Maintain a working inventory of supplies and equipment for the section. Ensure that section ismaintainedin a hygienically safe and functional condition.
- Developprocedure manuals for sections according to ASCP and CAP guidelines.Ensure the section is in compliance with all CAP, TJC, OSHA, Federal, State and Local regulations.Review and update as needed, but at least annually, to ensure ongoing compliance.
- Maintain laboratory files and records such as daily logs, preventative maintenance, operating statistics, and qualitycontrol as per policy. Prepares andsubmitssection quality assurance and statistical reports in a reliable andtimelymanner.
- Assistwith local, state, federal, and regulatoryagencyforcompliance and emergency preparedness activities.
- The Supervisor partners closely with the Nurse Educator to ensure all point‑of‑care testingcomplies withlaboratory regulatory standards.
- Resolve LIS,eCWand any other reference laboratory ordering, processing, and resulting issues. Ensure that all resulting orders from clients' offices are correct and if not perform corrective action.
- Prepare and schedule of processor and phlebotomy staff to ensure that all areas of service are staffed adequately to ensure patient safety, quality and satisfaction are met. This includes all Outreach offices and Hospital locations.
- Along with theManagerensure that all IT and quality issues are addressed quickly and with positive outcomes.
- Maintaincompetencies (position specific and hospital-wide)r