Case Managers Disaster Recovery

AECOM is seeking experienced and professional Community Development Block Grant – Disaster Recovery (CDBG-DR) Case Managers to join our team in providing applicant intake, outreach, and case management services across 27 Texas counties: Anderson, Bell, Brazoria, Caldwell, Cooke, Dallas, Denton, Fort Bend, Galveston, Guadalupe, Hardin, Hays, Henderson, Hockley, Jasper, Kaufman, Liberty, Matagorda, Montgomery, Newton, Polk, San Jacinto, Smith, Tyler, Trinity, Walker, Wharton.

The CDBG-DR Case Manager will coordinate and oversee services and provide support for program applicants. This is a position where a skilled Case Manager partners with a disaster affected individual or family. The Case Manager serves as the primary point of contact, assisting the applicant in navigating through the program requirements to ultimately address housing recovery needs. Travel to regional and satellite locations will be required. Travel requirement of up to 100 miles roundtrip, 2-3 times per week ; must reside within commuting distance of the assigned office.   

The CDBG-DR Case Manager will be responsible for the following:

• Perform outreach, intake and assessments of program applicants and gather required documentation to establish program eligibility.
• Once established, maintain a caseload of applicants and maintain regular and required contacts to adhere to program guidelines.    
• Maintain a high standard to protect applicants’ information and provide excellent customer service.
• Maintain client related data systems, including case notes and completion of record entries on a timely basis; upload and correctly categorize applicant documents.
• Provide timely updates to applicants regarding case status and next steps. 
• Attend meetings and trainings provided by the Program, internal and external; attend pre-construction and key release events with applicants. 
• Assist applicants with temporary relocation selections, when applicable.  
• Attend program related community, coalition and committee meetings as assigned; network and advocate for applicants and their housing needs.
• Work collaboratively with Team, Team Lead and Program Management to meet program goals and performance targets.
• Exhibit a strong work ethic and a desire to adhere to strict boundaries and professional ethics in the care of others; awareness of the impact of a disaster on the community, family and individual.
• Maintain a complete understanding of all applicable Program policies, procedures and requirements.
• Other duties as assigned.