Reservations Manager

Reporting to the Director of Revenue Management & eCommerce, responsibilities and essential job functions include but are not limited to the following:    

• Lead and manage all aspects of the Reservations department and ensure all service standards are followed
• Manage and coordinate all group and individual reservations
• Maintain close liaison with the Sales, Conference, and Accounting teams
• Produce daily, weekly, monthly and quarterly reports as required
• Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services